SASSA Cash Send Guide — Collect Your Grant in Cash
Cash Send is SASSA's cash collection service for beneficiaries who do not have a bank account or prefer to collect their grant in cash. Instead of depositing money into a bank account, SASSA sends you an SMS voucher that you take to any participating retailer to receive your cash.
If the closest bank branch is far away, or the bank simply would not open an account for you, Cash Send is the option most designed for your situation. You collect your money at the same supermarket where you already shop — no bank account, no card, no charge for the withdrawal. The only things that matter are your phone, your ID, and knowing when your voucher is ready.
How Cash Send Works
Your grant is approved
SASSA approves your grant for the month. Your status shows 'Approved' on the portal.
Payment is processed
Between the 25th and 30th, SASSA processes the payment and sends the funds to the Cash Send system.
You receive an SMS voucher
An SMS is sent to your phone with a unique collection voucher code. This SMS is your ticket to collect cash.
Visit any participating retailer
Take your phone (showing the SMS) and your original ID to any participating store.
Collect your cash
The cashier verifies your ID and voucher code, then hands you your grant in cash.
Participating Retailers
You can collect your SASSA Cash Send at any branch of these retailers nationwide:
- Pick n Pay — all branches
- Shoprite — all branches
- Boxer — all branches
- Checkers — all branches
- Usave — all branches
No Purchase Necessary
You do not need to buy anything to collect your grant. The cashier will hand you your money without requiring a purchase.
How to Switch from Bank Transfer to Cash Send
If you are currently receiving your grant via bank transfer but want to switch to Cash Send:
Log into the SRD portal
Go to srd.sassa.gov.za and log in with your ID and phone number.
Go to Payment Method
Navigate to the payment method section on your dashboard.
Select Cash Send
Choose Cash Send as your payment method.
Confirm the change
The change takes effect from the following month. Do not switch mid-month if you have a pending payment.
Frequently Asked Questions
How long does it take to receive the Cash Send SMS?
The SMS voucher is typically sent within 24 to 48 hours after SASSA processes the payment (between the 25th and 30th).
What if I lose the SMS or delete it by accident?
Contact SASSA to request a resend. You can also visit a SASSA office with your ID to get a replacement voucher code.
Does the SMS voucher expire?
Yes. The voucher expires within 7 to 10 days. Collect your grant as soon as you receive the SMS.
Can someone else collect my grant using my SMS?
No. The retailer will verify your ID before releasing funds. Only the registered beneficiary can collect.
What if I do not receive the SMS at all?
First check that your phone has network coverage and enough storage. If you still do not receive it, check your status on the portal — your payment method may still be set to bank transfer.
SASSA Payment Methods
All SASSA payment methods explained
Payment Not Reflecting
What to do if your payment does not arrive
How to Update Bank Details
Switch between payment methods
Need Official Assistance?
This is an independent informational resource. For official services — checking your grant status, updating your details, or submitting an appeal — please use the official SASSA portals directly: